Frequently Asked Questions
How many Cleaning Professionals will come to my house?
We typically send a team of two Cleaning Professionals. We do our best to assign the same team to your house every time.
How do the Cleaning Professionals get into my house?
Most of our clients provide us with a key to their homes. The key is coded and your personal information is not on the key. Your Cleaning Professionals will be given your key the morning of your clean and it will be returned to our safe when the Cleaning Professionals return to the office at the end of the day. Some clients prefer to provide us with a garage code and some prefer to utilize a lock box.
Do I have to be home when the Cleaning Professionals clean?
No. In fact, most customers are not home when we clean. We are licensed, bonded and insured professionals who will use the utmost care while in your home and on your property.
How do I pay for my housecleaning?
Payment is due the day of your cleaning. Most clients pay by VISA or MasterCard which we keep on file. Some clients prefer to leave a check or cash on the kitchen counter the day of their cleaning. If we do not have a credit card on file and you forget to leave payment, we charge a $10 service fee.
What about our pet(s)?
We want you and your pet(s) to be happy while your Cleaning Professionals are in your house! Please leave instructions with the office as to how you wish your pet(s) to be handled. If you have a pet that is questionable around non-family members, we ask that the pet be in a kennel, outside, or in a room that is not to be cleaned. When we are at your home we will be happy to take your dog(s) for a short walk. Please call the office in advance to make arrangements. There will be an additional fee for this service.
How can I give my Cleaning Professionals new instructions?
It's easy! When you have new or extra instructions, you can leave a note on the kitchen counter or you can call the office and we will be sure to get the instructions to your Cleaning Professionals. If it's instructions you want followed every visit, it's best to call the office and we will include the information in your file.
What if I need to change my cleaning day this week?
We really appreciate as much notice as possible when you need to reschedule. We hold your spot for you and often turn down other business to do so. If we have enough notice, we can usually fill your spot and keep your Cleaning Professionals working. We will charge a $50 cancellation fee if you cancel with less than 24 hours notice. Exceptions are the weeks of Memorial Day, July 4th, and Labor Day and the period beginning the Monday of Thanksgiving week through New Year’s Day. During these high-demand holiday times, if you cancel and/or reschedule with less than 48 hours notice, you will be charged the price of your normal cleaning. Please note – neither holidays nor weekends count for purposes of calculating a 24 or 48-hour notice.
What if I forgot my Cleaning Professionals were coming?
If you provide a key to your home, this shouldn't be a problem. But if you do not provide a key or other method of entry and your Cleaning Professionals arrive and are unable to access your home, you will be charged $50 which will be used in part to compensate your Clean Professionals for their time.
What if my Cleaning Professionals break an item in my home?
Your Cleaning Professionals are careful with your possessions, but we do know that accidents can happen. If any damage/loss does occur, please notify our office immediately. All of our Cleaning Professionals are bonded and insured.
How can I be sure I will receive quality service?
Our policy is 100% customer satisfaction. We want all of our customers to be delighted with our service! If you have any problem, we will resolve the issue right away. Please call us at 614-854-9100 as soon as possible.
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