How many Cleaning Technicians will come to my house?
We typically send a team of two Cleaning Technicians. We do our best to assign the same team to your house every time. We also have solo technicians but please know they are typically booked out 30-90 days.
How do the Cleaning Technicians get into my house?
Most of our clients provide us with a key to their homes. The key is coded and your personal information is not on the key. Your Cleaning Technicians will be given your key the morning of your clean and it will be returned to our safe when the Cleaning Technicians return to the office at the end of the day. Some clients prefer to provide us with a garage code and some prefer to utilize a lock box.
Do I have to be home when the Cleaning Technicians clean?
No. In fact, most customers are not home when we clean. We are licensed, bonded and insured professionals who will use the utmost care while in your home and on your property. Our staff are trained to work independently, completing their cleaning without anyone being home. However, if someone is at home, this is not a problem.
How do I pay for my housecleaning?
We accept VISA, MasterCard and cash. Payment is due the day of your cleaning. We require a credit card be on file. We will charge your credit card the day of service unless you pay cash before the Technician(s) leave your home. We do not invoice. If you pay by credit card and payment is not authorized, we will charge $10 per invoice. In the unfortunate event that we are unable to collect on past due payments, accounts will be forwarded to our collection agency.
What about our pet(s)?
We want you and your pet(s) to be happy while your Cleaning Technicians are in your house! Please call the office with instructions as to how you wish your pet(s) to be handled. If you have a pet that has exhibited questionable behavior, we ask that the pet be in a kennel, outside, or in a room that is not to be cleaned. When we are at your home we would love to take your dog(s) for a short walk –just let us know!
How can I give my Cleaning Technicians new instructions?
It’s easy! When you have new or extra instructions, you can leave a note on the kitchen counter or you can call the office and we will be sure to give the instructions to your Cleaning Technicians. If it’s instructions you want followed every visit, it’s best to call the office and we will include the information in your permanent records.
What if I need to change my cleaning day this week?
We really appreciate as much notice as possible when you need to reschedule. We hold your spot for you and often turn down other business to do so. If we have enough notice, we can usually fill your spot and keep your Cleaning Technicians working. See our cancelations policies under Polices & Procedures.
What if I forgot my Cleaning Technicians were coming?
If you provide a key or garage code to your home, this shouldn’t be a problem. But if you do not provide a method of entry and your Cleaning Technicians arrive and are unable to access your home, you will be charged the full price for your scheduled cleaning. Which will be used in part to compensate your Cleaning Technicians for their time.
What if my Cleaning Technicians break an item in my home?
Your Cleaning Technicians are careful with your possessions, but we do know that accidents can happen. If any damage/loss does occur, please notify our office immediately and we will either repair or replace the damaged item if we determine that we are responsible. All of our Cleaning Technicians are bonded and insured.
How can I be sure I will receive quality service?
Our policy is 200% customer satisfaction. We want all of our customers to be delighted with our service! If you have a problem, we will resolve the issue right away. Please call us at 614-854-9100 as soon as possible, preferably within 24 hours of provided service.
Are your products safe for my family and pets?
Almost all of our products are green certified. However, we do occasionally ask for permission to use a bleach cleanser to disinfect and clean commodes, the base of the shower and shower grout. We provide our own cleaning supplies and equipment. If there are any special products you would like us to use, please call the office to make certain the Cleaning Technician assigned to your home is trained to use that product.
Who cleans my home?
Elite Home Cleaners’hiring process ensures that our potential employees fit our criteria, meet our client’s expectations, and will become excellent representatives of our company. These criteria include, but are not limited to the following: personal and working interviews, reference and 50-state criminal background checks and drug screenings.
We prefer to send the same technicians each cleaning. Occasionally we may have to make staffing changes due to vacations, sick days, etc. However, we try very hard to accommodate special requests.
Do I have to do anything before you arrive?
While we do perform general tidying up, it’s advantageous to have your home picked up as much as possible. If we have to spend time picking items up and putting them away, it may affect the time we are in your home. You may be billed for the extra time needed to perform additional work. In cases of extremely cluttered areas or surfaces, we reserve the right to use our judgment to skip those areas in order to avoid damaging items or if we have safety concerns. We do offer specialty organizational services if that might be beneficial to you.