How many Cleaning Professionals will come to my house?
We typically send one Cleaning Professional to your home. We do our best to assign the same Cleaning Professional to your house every time. We occasionally will send a team of two to some of our larger homes but please know they are typically booked out 30-90 days.
How does my Cleaning Professional get into my house?
Most of our clients provide us with a garage code or they place a key in a lock box attached to their front, back or side door. We prefer not to have keys to client homes.
Do I have to be home when my Cleaning Professional cleans?
No. In fact, most clients are not home when we clean. We are licensed, bonded and insured professionals who will use the utmost care while in your home and on your property. Our Cleaning Professionals are trained to work independently, completing their cleaning without anyone being home. However, if someone is at home, this is not a problem.
How do I pay for my housecleaning?
We accept VISA, MasterCard and cash. Payment is due the day of your cleaning. We require a credit card be on file. We will charge your credit card the day of service unless you pay cash before the Cleaning Professional(s) leave your home. We do not invoice. If you pay by credit card and payment is not authorized, we will charge $10 per invoice. In the unfortunate event that we are unable to collect on past due payments, accounts will be forwarded to our collection agency.
What about our pet(s)?
We want you and your pet(s) to be happy while your Cleaning Professional is in your home! Please call the office with instructions as to how you wish your pet(s) to be handled. If you have a pet that has exhibited questionable behavior, we ask that the pet be in a kennel, outside, or in a room that is not to be cleaned. If you have a fenced yard or an electric fence, we are happy to let your pet out for a potty break. Please make sure to leave instructions on how to “lure” your pet back into the house in case they decide they would rather stay outside when it is time for us to leave.
How can I give my Cleaning Professional(s) new instructions?
It’s easy! When you have new or extra instructions, you can leave a note on the kitchen counter or you can call the office and we will be sure to give the instructions to your Cleaning Professional(s). If it’s instructions you want followed every visit, it’s best to call the office and we will include the information in your permanent records. If you want something done that is going to take more than a few minutes, please call the office and we will let you know if your Cleaning Professional has time and what, if any, the extra charge would be.
What if I need to change my cleaning day this week?
We really appreciate as much notice as possible when you need to reschedule. We hold your spot for you and often turn down other business to do so. If we have enough notice, we can usually fill your spot and keep your Cleaning Professional busy. See our cancelations policies under Polices & Procedures.
What if I forgot my Cleaning Professional is coming?
If you provide a key in a lockbox or garage code to your home, this shouldn’t be a problem. However, if you do not provide a method of entry and your Cleaning Professional arrives and is unable to access your home, you will be charged the full price for your scheduled cleaning. Please remember, your Cleaning Professional wants and deserves a full paycheck, just like everyone else and they must be paid for their time even if they were not able to clean your home.
What if my Cleaning Professional breaks an item in my home?
Our Cleaning Professionals are careful with your possessions, but we do know that accidents can happen. Please be sure to let us know if you have any valuable or fragile items so that we can take extra precautions when cleaning around them. If any damage/loss does occur, please notify our office immediately and we will either repair or replace the damaged item if we determine that we are responsible. All of our Cleaning Professionals are bonded and insured.
How can I be sure I will receive quality service?
Our policy is 200% customer satisfaction. We want all of our clients to be delighted with our service! If you have a problem, we will resolve the issue right away. Please call us at 614-854-9100 as soon as possible, preferably within 24 hours of provided service.
Are your products safe for my family and pets?
Almost all of our products are green certified. However, we do occasionally ask for permission to use a bleach cleanser to disinfect and clean commodes, the base of the shower and shower grout. We provide our own cleaning supplies and equipment. If there are any special products you would like us to use, please call the office to make certain the Cleaning Professional(s) assigned to your home are trained to use that product.
Who cleans my home?
Elite Home Cleaners’ hiring process ensures that our potential employees fit our criteria, meet our client’s expectations, and will become excellent representatives of our company. These criteria include, but are not limited to the following: personal and working interviews, reference and criminal background checks and drug screenings.
We prefer to send the same Cleaning Professional each cleaning. Occasionally we may have to make staffing changes due to vacations, sick days, etc. However, we try very hard to accommodate special requests.
Do I have to do anything before you arrive?
While we do perform light, general tidying up, it’s advantageous to have your home picked up as much as possible. If we have to spend time picking items up and putting them away, it may affect the time we are in your home. You may be billed for the extra time needed to perform additional work. In cases of extremely cluttered areas or surfaces, we reserve the right to use our judgment to skip those areas in order to avoid damaging items or if we have safety concerns. We do offer specialty organizational services if that might be beneficial to you.